Autofill not working for Microsoft Authenticator for iPadOS

Marcus Kirkness 245 Reputation points
2024-06-12T14:16:33.8+00:00

I've used MS Authenticator for 2FA and as a password manager for many years with it installed on my iPhone and regular use through Edge on Windows PC.

I'm setting up a new iPad; I've installed MS Authenticator app and signed in using my outlook account - the same account I use on my iPhone and Windows PC.

When I go to sign in to anything (browser or in app), I'll receive a prompt at the top of the keyboard asking if I want to use my saved credentials for the site. This comes directly from the MS Authenticator app and is what I expect to see.

The only potentially notable difference is that I've signed in to this iPad using a different icloud account to the one I use on my phone. I suspect icloud and Microsoft account have no link however thought I'd mention it.

IMG_0002

However, when I click on the prompt, it does nothing except replaces the option with a "passwords" link to open my default password manager.

IMG_0003

When I click the Passwords button it comes up with a message saying to continue setup

IMG_0004

When I click to "Open Authenticator" it shows I'm signed in and everything is configured correctly. I can't see a single difference between my iPhone that works and this new iPad.

Below is the saved password for the site I was trying to access.IMG_0005

Below shows my settings for Autofill are correct

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Picture of the actual settings:

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Things I've tried:

  1. Resetting the iPad to factory defaults and starting again.
  2. Multiple sites in browser and multiple apps - all the same result.
  3. Uninstalling the app, rebooting the device, reinstalling and testing again.
  4. Disabling autofill, rebooting, and re-enabling it
  5. Created a dummy entry in Apples keychain password manager - that worked.
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,954 questions
Accepted answer
  1. A Raj 105 Reputation points
    2024-07-01T16:58:13.0233333+00:00

    It's working now after updating 6.8.12, which was released an hour ago.

    7 people found this answer helpful.

15 additional answers

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  1. Bruce (SqlWork.com) 60,201 Reputation points
    2024-06-13T22:45:10.9433333+00:00

    auto fill uses a sync account (in Authenticator settings) to sync autofill between devices. this needs to be a Microsoft account.

    the second Authenticator device should be authenticated from the first device via QR code.

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  4. Da Silva 0 Reputation points
    2024-06-26T21:32:38.32+00:00

    I have the same problem.

    I am very sad.

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