Outllok meeting reminders are always removed when rescheduling a meeting

Hill, Simon (Group) 186 Reputation points
2021-04-14T13:15:26.833+00:00

When rescheduling a meeting (whether it has started or not) the moved meetings loses any reminder set. Surely if a meeting had a reminder enabled, the same reminder should be carried over tot eh newly scheduled instance? Why is it reset as default beahviour?

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jess N 16 Reputation points
    2021-10-18T16:24:20.86+00:00

    Agree 100%

    This Outlook behavior is incredibly frustrating. Whether I am the organizer or an attendee of a meeting that has been rescheduled - it often happens that the reminder is lost when the meeting is rescheduled.

    It is not intuitive (no matter what the conditions are) that the reminder would need to be reconfigured upon rescheduling as evidenced by this has been the behavior for as long as I can remember (more than 10 years) and I still don't remember to check it even though i know it will happen --- and i wind up late to meetings.

    Microsoft -- please change this behavior.

    3 people found this answer helpful.

  2. SimonT 16 Reputation points
    2022-11-10T11:30:00.923+00:00

    Wanted to add my frustrustration with this behaviour too. From reading back through, I understand that if a meeting is missed (i.e. current time > meeting start time), the reminder on that meeting is set to 'none', regardless of whether a reminder was automatically set according to default preferences, manually in the meeting item itself, and regardless of whether the original reminder is dismissed or not.

    What makes this behaviour especially frustrating is that it specifically targets meetings you have missed! I rely on meeting reminders quite heavily. If for some reason I miss a meeting (away from my desk, otherwise engaged), I often - quite logically - need to apologise profusely to the other invitees and the meeting is rescheduled by whomever set it up (note it doesn't matter whether it's my invite or someone elses). Then, when future meeting comes along, no reminder so miss the meeting AGAIN.

    Missing the meeting once is barely excusable, but missing it twice is embarrassing. And that embarrassment could easily be avoided if meeting reminders reverted to default when they're rearranged from the past into the future.

    Exceptionally frustrating behaviour and desperately needs fixing. Unfortunately though, it will never be upvoted because it's low frequency - and therefore most who are affected probably don't realise why.

    MINOR WORKAROUND: This is less than ideal (and really annoying you can't save an advanced find in Calendars in the same way you can save Search folders in Email), but you can at least find meetings that are affected. Shouldn't need to be done, but here we are...
    Go to your calendars, select search -> Search tools -> Advanced find
    In the window that pops up, click the Advanced tab and add these three fields:
    Start -> On or after -> "today" (without quote marks, but you literally type in 'today' into the box
    Reminder -> equals -> no reminder
    Categories -> doesn't contain -> "Holiday" (this is a specific one in my business where shared calendar shows all national holidays and events - there's practically one every day so don't want reminders!

    3 people found this answer helpful.
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  3. Hill, Simon (Group) 186 Reputation points
    2021-05-07T10:27:30.433+00:00

    This is my last comment so whether you respond or not I'm giving up. My point which again YOU MISSED, is that the user is not prompted to edit the appointment to reset anything. If like many they assume it will work as they originally set it up, most will just click save changes and continue, unaware anything has been reset/removed. You're assuming a user thinks like a computer and will automatically check everything. Users don't, they make assumptions all the time based on how they think an app works or how it should.

    Just to point out that if you move a historic appointment with a reminder in the Android calendar app it keeps and carries forward any reminder set up. If a simple mobile app like that can do it, I'd expect something with Outlook's development and deep code history to be able to. Maybe rather than spending time arguing that the customer is wrong, you actually spent it fixing the code, you'd find customers more satisfied with your products.

    2 people found this answer helpful.
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  4. LJ 36 Reputation points
    2022-04-05T23:21:40.98+00:00

    @Hill, Simon (Group) - I have researched this many times over the last year and still no results with a solution. It's a common issue/concern at my company as well. The Outlook settings don't have a path for setting notification intervals for a "rescheduled" meeting. I honestly don't think Microsoft has a fix for this. Really hope they're at least investing time into adding it to the settings or fixing the default for rescheduled meetings to 15 minutes (or anything at this point).

    2 people found this answer helpful.
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  5. Knott, Ron 10 Reputation points
    2023-10-20T21:46:40.4133333+00:00

    Still a problem. :-( Have been late for countless meetings over the years. Happened again today.

    2 people found this answer helpful.
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