Outllok meeting reminders are always removed when rescheduling a meeting

Hill, Simon (Group) 186

When rescheduling a meeting (whether it has started or not) the moved meetings loses any reminder set. Surely if a meeting had a reminder enabled, the same reminder should be carried over tot eh newly scheduled instance? Why is it reset as default beahviour?

Angelo Cura Civetta 80 Reputation points

2023-04-24T16:37:36.27+00:00

When can we expect a fix for this very annoying behavior?
Friedel, Adele 45 Reputation points

2023-05-22T12:03:57.49+00:00
I am adding my name to this issue. For some clarification on this "bug", it happens to recurring meetings when you move them after the meeting start time. Here are some details to help with reproducing this issue:

Open a meeting that should have started but a move in time has been requested.

Put the meeting in a timeslot in the future.

Save the meeting (the prompt appears correctly)

Open the moved meeting

The reminder is set to None.

This is a pretty serious bug as I have missed meetings with executive management team members due to the lack of the reminder. This really needs to be fixed.

Suggestion: Use the default reminder value regardless of when the move is performed.
C Gordon 20 Reputation points

2023-08-07T18:19:16.0266667+00:00

I have the same issue. This occurs when I reschedule a single occurrence of a recurring meeting.

Recurring meeting series setting:

Rescheduled single occurrence setting:
C Gordon 20 Reputation points

2023-08-07T18:23:49.4233333+00:00

And in case someone asks (See: https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-appointment-series-reminders-not-working/3cdacf05-c241-490f-8644-ab2671cd1bae). My default reminders are set to 15 minutes:
LJ 36 Reputation points

2023-08-07T18:28:08.3133333+00:00

Microsoft has told me that this [drop the reminder notification] will only occur when you attempt to reschedule a single occurrence of a recurring meeting AFTER the meeting has passed the start time. If the meeting you are attempting to reschedule is rescheduled prior to the start time, the reminder notification should stay as the default. Either way, this is still annoying.
M. B. Howard 10 Reputation points

2023-09-05T14:46:34.19+00:00

This is an ongoing problem with my Outlook. Unlike some others, this occurs on both recurring and single one-off meetings in my calendar (removes the flag or changes it to 18 hours instead of the default 15 minutes). It also will change the meeting so it is not blocking the time as "busy". This also applies to meetings which have not started yet and ones which the start time has passed. This is a huge problem!!
CChristensen 10 Reputation points

2024-02-05T20:04:51.9466667+00:00

This happens not only on recurring meetings. This happens also consistently for a standalone meeting that is scheduled and then re-scheduled - even if the reschedule happens prior to the start of the meeting.
Annemarie 20 Reputation points

2024-04-18T13:57:20.2866667+00:00

Why is this 3 yours later still not solved? I've missed multiple meetings because other departments dont schedule a follow up but move the same meeting to a new date. This can be days later when i've already dismissed the notification. Meaning there will not be a new notification for the "new" meeting. This can't be too difficult to fix!
Hawkins, Nathaniel 10 Reputation points

2024-05-03T17:36:06.36+00:00

This has been an issue for many years. I can't believe it hasn't been fixed yet. Ridiculous. Every day at work I have to tell people when they move a meeting that no one is going to show up to it unless you manually add back the reminder. FIX IT !!!!!

12 answers

Jade Liang-MSFT 9,976 Reputation points Microsoft Employee

2021-04-15T03:04:52.717+00:00

Hi @Hill, Simon (Group) ,

When rescheduling a meeting (whether it has started or not) the moved meetings loses any reminder set

How did you reschedule the meeting? And what would the reminder become(the default reminder time or None)?

Based on my test on Outlook 365 Version 2103 (Build 13901.20400), once we set the reminder for the meeting, it wouldn't be changed when we reschedule the meeting via open it and change the date whatever we are the organizer or attendee. But if we changed the date to a time in the past, the reminder would pop up immediately , and if we choose dismiss accidentally, the reminder would be changed to None, please kindly check if it's your case.

If that's not your case, in order to further analyze your issue and perform more targeted test on my environment, please provide us with more detailed information about your issue(account type, Outlook version and your reschedule steps).

If your issue has any update, please feel free to post back.

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Hill, Simon (Group) 186 Reputation points

2021-04-15T08:31:07.197+00:00

It was a colleagues meeting and it had already passed it's start time. How they moved it I'm not sure.

However, I've seen the same behaviour when clicking on and dragging a meeting to a new slot, where it's not occurred yet. It appears that clicking and dragging rather than actually opening and changing the times, can cause this to happen.

In any case, logically, if any meeting is rescheduled, whether in the past or not, having a reminder indicates the organiser wanted a reminder set. However a meeting is rescheduled, there's no logical reason to remove the reminder?

Jade Liang-MSFT 9,976 Reputation points Microsoft Employee

2021-04-19T07:20:33.893+00:00

Thanks for your update, have you checked the reminder before you drag it? And whether you are the meeting organizer?
I have performed many tests on my Outlook 365 but still couldn't reproduce your issue, here are my test steps:

create a meeting in my calendar in the past and set the reminder to 5 minutes

click the meeting and drag it to a new slot in the future, Outlook would promt and ask me if I would like to send update, choose ok , then it would open the meeting automatically.

in the update invitation, the meeting reminder wouldn't be changed. After that, I check the new item, it also couldn't be changed in my calendar.

If there are any differences between my test and yours, please kindly point out it, if it's actually same with yours, the issue may be related to your client, in order to further analyze it, please provide us your client version.

Jade Liang-MSFT 9,976 Reputation points Microsoft Employee

2021-04-23T10:00:27.127+00:00

Hi,
Just checking if your issue has any update, if so, please feel free to post back, thanks for your understanding :)

Hill, Simon (Group) 186 Reputation points

2021-04-23T10:16:57.73+00:00

The issue appears to happen in these circumstances. 1) Meeting passed (notification likely dismissed), 2) meeting moved by dragging it to new slot in calendar view, 3) new slot does not show notification that was set on original meeting.

If a meeting is moved without opening it, why would the original settings for the meeting be changed? What you are suggesting is that 'drag & drop' should NOT be used when rescheduling an earlier meeting (open and change the instance, not drag it), and that's something that functionality should fix or block from happening. If users don't know this is necessary, how are they going to learn that's how to ensure the earlier meeting set up needs re-validation if they aren't told?

Jade Liang-MSFT 9,976 Reputation points Microsoft Employee

2021-04-28T09:31:51.007+00:00

Hi @Hill, Simon (Group) ,

Thanks for your reply, according to your description, the issue occurred on these meetings whose notification were dismissed by youself, is it right? If so, please understand that the reminder would be changed to None once you click dismiss the reminder, which has nothing to do with whether you move this meeting. So the focus of the question should be whether the reminder still exists before you reschedule/drag it, we could check it via click the meeting like below:

If I have any misunderstandings or you still need further assistance, please feel free to post back.

alhowarthWF 301 Reputation points

2022-05-11T21:24:07.5+00:00

@Jade Liang-MSFT

Based on your explanation, I (and I hope others) understand why this is happening. By default, once a meeting has passed, Outlook changes the Reminder to "None". I don't agree with this logic, but understand that is what is causing this problem.

Since it is behaving as the developers expected, I would suggest an enhancement request. I suggest there be a setting, if enabled, to retain the Reminder time when the meeting was last saved, not set by "Dismiss" or "Snooze". That way if a past meeting is rescheduled, it will retain a reminder.

Sandi Uligian 5 Reputation points

2023-06-20T14:26:52.0633333+00:00

Meetings rescheduled by accepting a proposed new time, which happens constantly, also lose the reminder. It makes no sense. It doesn’t only happen when a reminder has been dismissed.
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David B 0 Reputation points

2023-01-18T16:38:09.98+00:00

Please, MS fix this!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Lara Delacourt 0 Reputation points

2024-06-14T08:47:07.9866667+00:00

Hi, I've noticed this issue also occurs when using the new Outlook and duplicating meetings. It's indeed very annoying and impact our business & business relationships negatively.
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Outllok meeting reminders are always removed when rescheduling a meeting

12 answers