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Good afternoon:
Any time I try to go to security.microsoft.com or compliance.microsoft.com and log in, I'm greeted with a "Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application" error. The same account credentials log me into portal.azure.com and office.com just fine.
Just found out that I also get the error at https://sip.security.microsoft.com/homepage
@B B
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?
If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.
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Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.
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I am also suddenly getting this problem and error message when trying to sign in to Teams.
'Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '1fec8e78-bce4-4aaf-ab1b-5451cc387264' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.'
I can't see an answer to any of the previous messages, but would love to find a solution if possible.
Many thanks
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I recently install Teams on my Mac running, MacOS Ventura 13.2.1. When I use my Microsoft Login to login to Teams I get the following message:
"Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '1fec8e78-bce4-4aaf-ab1b-5451cc387264' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account."
I am unable to login to Teams. How do I fix this so I can login to Teams?
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I'm getting the same problem on MacOS Mojave 10.14.6. Can't login to Teams anymore.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 14.000000000000002%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Same error message. I have Teams installed on Macbook pro, OS: Version 12.6.5 (21G531). but when I login in the Teams app, I get the error
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 61%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
hello,
i have the same issue
"Selected user account does not exist in tenant 'Microsoft' and cannot access the application '1f32efd1-9f07-4ad5-afe7-1e19efc74cbf' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account."
i need solution .
The experience here is with a problem account in the soon to be decommissioned Teams Free (Classic) App, where after adding in the MS Support App, and generating a query, and locating the Sign in to contact Support button below.
Clicking it gets the login box in the browser with the error. The above suggestion to use Azure Portal should help : https://video2.skills-academy.com/en-us/troubleshoot/azure/active-directory/error-code-aadsts50020-user-account-identity-provider-does-not-exist
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 39%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
I am having the same problem on my Mac. I am signed in (as is obvious by my post here), but I keep getting the error when I try to log in to Teams. I cannot connect to a Teams invitation sent by a 3rd party, either. This is ridiculous. I never have such problems with Zoom.
Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '1fec8e78-bce4-4aaf-ab1b-5451cc387264' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 72%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
I have just signed up for Teams and am getting the same error message. I have a valid Microsoft 365 Personal account and downloaded the Teams app. Do I need to do something in addition to that?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 48%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
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