Autofill not working for Microsoft Authenticator for iPadOS

Marcus Kirkness 245 Reputation points
2024-06-12T14:16:33.8+00:00

I've used MS Authenticator for 2FA and as a password manager for many years with it installed on my iPhone and regular use through Edge on Windows PC.

I'm setting up a new iPad; I've installed MS Authenticator app and signed in using my outlook account - the same account I use on my iPhone and Windows PC.

When I go to sign in to anything (browser or in app), I'll receive a prompt at the top of the keyboard asking if I want to use my saved credentials for the site. This comes directly from the MS Authenticator app and is what I expect to see.

The only potentially notable difference is that I've signed in to this iPad using a different icloud account to the one I use on my phone. I suspect icloud and Microsoft account have no link however thought I'd mention it.

IMG_0002

However, when I click on the prompt, it does nothing except replaces the option with a "passwords" link to open my default password manager.

IMG_0003

When I click the Passwords button it comes up with a message saying to continue setup

IMG_0004

When I click to "Open Authenticator" it shows I'm signed in and everything is configured correctly. I can't see a single difference between my iPhone that works and this new iPad.

Below is the saved password for the site I was trying to access.IMG_0005

Below shows my settings for Autofill are correct

IMG_0007

Picture of the actual settings:

IMG_0006

Things I've tried:

  1. Resetting the iPad to factory defaults and starting again.
  2. Multiple sites in browser and multiple apps - all the same result.
  3. Uninstalling the app, rebooting the device, reinstalling and testing again.
  4. Disabling autofill, rebooting, and re-enabling it
  5. Created a dummy entry in Apples keychain password manager - that worked.
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,973 questions
Accepted answer
  1. A Raj 115 Reputation points
    2024-07-01T16:58:13.0233333+00:00

    It's working now after updating 6.8.12, which was released an hour ago.

    8 people found this answer helpful.

15 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. CC 0 Reputation points
    2024-06-26T23:18:56.56+00:00

    Same here. I’m going to export my PWS and use another option. I have sent a message using the app feedback as well.

  2. Jbbordea 0 Reputation points
    2024-06-29T08:23:47.0266667+00:00

    Same here. What a complete lack of operational QAQC. Pretty stunning really

    0 comments
  3. Geoff 0 Reputation points
    2024-07-01T17:36:46.7666667+00:00

    YESSSS THE UPDATE FIXED IT!!