Microsoft Partner Center
A Microsoft website for partners that provides access to product support, a partner community, and other partner services.
986 questions
2 answers
MPN Employment Verification error: "Our system has indicated multiple failed attempts from your account. We are unable to proceed with your Account Verification."
Hey team, I submitted a verification request for the Microsoft Partner Network, but I've gotten stuck at the "Employment Verification" step, specifically domain verification. I've uploaded an invoice for the domain registration but my…
asked 2023-07-07T17:33:48.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 82%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Ayan Bandyopadhyay
15
Reputation points
commented 2024-10-10T13:06:59.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 24%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
feifanuniv
0
Reputation points
1 answer
My Microsoft Store app add-on is completely undiscoverable
I have an add-on that was published to a private audience with a handful of email accounts in the group. The link provided on the "Pricing and availability" page does not work for any of them, instead leading to a "We are sorry, the page…
asked 2024-09-23T17:23:01.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 14.000000000000002%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Joseph
0
Reputation points
commented 2024-10-10T02:45:26.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 92%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Roy Li - MSFT
33,256
Reputation points Microsoft Vendor
1 answer
One of the answers was accepted by the question author.
I have not received my September payment.
On the dashboard, everything looks normal: the funds were marked as sent, I received the email notification. However, the funds have not arrived in my bank account. Seller ID: 72804590 Payment reference number: 006850072376
asked 2024-09-28T09:45:37.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 99%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENK%3C/text%3E%3C/svg%3E)
Nikolay Kusch
26
Reputation points
edited the question 2024-10-10T02:45:07.0933333+00:00
Roy Li - MSFT
33,256
Reputation points Microsoft Vendor
1 answer
Why don't I have the Games category in Store?
I don't understand, why don't I have the Games category in Store .?
asked 2024-10-09T09:47:59.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 89%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE6%3C/text%3E%3C/svg%3E)
ElectraGlide-6238
0
Reputation points
edited an answer 2024-10-10T01:28:58.8466667+00:00
Junjie Zhu - MSFT
17,826
Reputation points Microsoft Vendor
0 answers
Account Verification panel will not open for me to upload employment docs
Hi team. I got rejected at the "Employment verification" stage. Whenever I click "Fix now", the page always reloads instead of opening the panel for me to upload the required documents. My support request ID is #2410080040015100.…
asked 2024-10-09T01:58:00.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 5%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EQN%3C/text%3E%3C/svg%3E)
Quan Nguyen
0
Reputation points
commented 2024-10-09T02:13:42.29+00:00
Roy Li - MSFT
33,256
Reputation points Microsoft Vendor
0 answers
App certification failing due to APIS with no description
Updates to my app are failing certification when submitted to the store, ostensibly due to the supported API test, however the test report doesn't provide details of the APIS in question - it just says "Unable to get the list of approved…
asked 2022-09-08T10:19:32.517+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 41%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER8%3C/text%3E%3C/svg%3E)
RonanCorrigan-8453
16
Reputation points
commented 2024-10-08T21:44:27.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 41%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIA%3C/text%3E%3C/svg%3E)
In A Day Development
0
Reputation points
1 answer
Payments scheduled for next payment cycle, under Upcoming
Dear Sir, Screenshot explained. The Payments scheduled for next payment cycle, under Upcoming always nothing. Thank you
asked 2024-10-05T05:42:14.45+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 62%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELH%3C/text%3E%3C/svg%3E)
lau han ching
76
Reputation points
commented 2024-10-08T09:48:46.9633333+00:00
Roy Li - MSFT
33,256
Reputation points Microsoft Vendor
0 answers
Can UWP package updates be restricted by HSA?
I have distributed UWP App version 1.0.7 via HSA without using the 'uap5' as described in Microsoft's documentation (uap5) through WHQL certification. Now, I’ve updated the UWP App to version 1.0.12 with new features, but I don’t want the old SKUs, which…
asked 2024-10-08T03:22:07.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 84%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
Divyns Lin
41
Reputation points
edited the question 2024-10-08T05:39:43.66+00:00
Junjie Zhu - MSFT
17,826
Reputation points Microsoft Vendor
1 answer
Error When Accessing Marketing Toolbox
Hello. I am trying to access the marketing toolbox. I have a Microsoft partner account and my boss has already gave access to the marketing material as I have used them before. I am getting the below error. Can you please let me know how the admin can…
asked 2024-10-02T12:29:04.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 57.00000000000001%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Aya Hammoud
0
Reputation points
commented 2024-10-08T01:58:45.3633333+00:00
Junjie Zhu - MSFT
17,826
Reputation points Microsoft Vendor
1 answer
Want to unpublish app from partner center
I want to unpublish my app from App Store, this is a Windows Desktop App, which needs certain features to be restricted. I want to unpublish it for the time being. Help appreciated.
asked 2024-09-30T15:02:41.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 49%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
Proton
0
Reputation points
commented 2024-10-07T09:34:51.6566667+00:00
Junjie Zhu - MSFT
17,826
Reputation points Microsoft Vendor
0 answers
We cannot access our Hardware Developer Program account
Your organization already has an account The Microsoft Entra tenant you are signed in to (YYY@XXX.onmicrosoft.com) is already associated with a Windows Hardware Developer Program account. If you need access to this account, contact your…
asked 2024-10-04T08:33:56.1433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 55.00000000000001%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAW%3C/text%3E%3C/svg%3E)
Alexander Wingelhofer
0
Reputation points
edited a comment 2024-10-07T02:17:09.6566667+00:00
Roy Li - MSFT
33,256
Reputation points Microsoft Vendor
12 answers
Xbox Dev Mode Activation
I've created an account on the Microsoft partner center. I have downloaded the activate Dev mode app on my Xbox Series S and it has generated a 6 digit code. I am told to go to https://aka.ms/activatexbox but when I click on it there is no option to…
asked 2021-01-15T23:23:58.833+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 68%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Andrew Hope
236
Reputation points
edited an answer 2024-10-05T12:53:25.4633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 24%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Jireh Taylor
0
Reputation points
1 answer
One of the answers was accepted by the question author.
If I sign up for an Xbox/Windows dev account, is my address publicly listed?
I work from home and do not want my address listed publicly. There was another post about address and phone number, but there was no answer for address. Is there any way for my address to be not listed publicly?
asked 2024-10-03T21:18:32.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 13%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
ThatEngineeringGuy
20
Reputation points
accepted 2024-10-04T01:54:35.5966667+00:00
ThatEngineeringGuy
20
Reputation points
0 answers
Is my personal address and phone number now required to be listed in the public store listing?
I just received and email "Notice of Developer Requirements" with this section: Updating Your Contact Information Microsoft requires that you enter your contact information: email, physical address, and phone number. This information is…
asked 2024-01-10T17:42:27.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 63%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
Jason Novak
0
Reputation points
commented 2024-10-03T21:14:50.0333333+00:00
ThatEngineeringGuy
20
Reputation points
1 answer
Link Microsoft Learn Account to Microsoft Partner Center
I registered a Microsoft Learn account with my work email and have achieved a certificate. But I have difficulty in linking my Microsoft Learn account with the Partner Center. It says a personal account is required. I feel it doesn't make sense. Please…
asked 2024-10-02T08:33:18.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 4%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHT%3C/text%3E%3C/svg%3E)
Hoang Thi Mai Hong
0
Reputation points
commented 2024-10-03T07:17:03.03+00:00
Junjie Zhu - MSFT
17,826
Reputation points Microsoft Vendor
0 answers
Unable to sign in with MFA to Partner Center
I'm a global administration user for the Partner Center for Driver Digital Signing. However, in mistake, I changed my iPhone without shifting data of Microsoft Authenticator from old one to new one. So, I am asked using Authenticator app when I sign in…
asked 2024-09-30T01:46:37.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 7.000000000000001%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYS%3C/text%3E%3C/svg%3E)
Yutsuka Shigemori / OC-IAB PBD-C SOFT DEVEL 1
0
Reputation points
commented 2024-10-02T07:42:54.3666667+00:00
Yutsuka Shigemori / OC-IAB PBD-C SOFT DEVEL 1
0
Reputation points
1 answer
How do I open a support ticket if copilot won't load?
I tried to open a ticket as usual via https://developer.microsoft.com/en-us/windows/support/?tabs=Contact-us, but I can't do that as copilot just doesn't work. I tried opening a ticket through Partner Center, but the open ticket was instantly closed…
asked 2024-10-01T09:46:06.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 70%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Alexander Maslov
6
Reputation points
answered 2024-10-02T01:53:09.7533333+00:00
Junjie Zhu - MSFT
17,826
Reputation points Microsoft Vendor
0 answers
Age Rating Declaration: Please go through the IARC Age Ratings Questionnaire in Partner Center again, declare the use of in-app purchases, and then resubmit.
As in the title it shows same thing in "age rating declaration", incomplete. which options should be selected
asked 2024-09-27T18:51:51.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 24%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPN%3C/text%3E%3C/svg%3E)
Pravuram Nayak
0
Reputation points
commented 2024-09-30T03:50:19.3933333+00:00
Junjie Zhu - MSFT
17,826
Reputation points Microsoft Vendor
0 answers
You need to have the role of MPN Admin to view this page
Microsoft Office 365 is sometimes absolutely exasperating. A thousand admin panels, a thousand roles, meaningless error messages, documentation that is out of date... We are in the Partner Center and want to access Solutions Partner | Business…
asked 2024-05-30T20:55:43.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 75%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
Hendrik
5
Reputation points
commented 2024-09-27T20:01:28.36+00:00
Ayotunde Ayoola
0
Reputation points MVP
7 answers
One of the answers was accepted by the question author.
Unable to register as a Microsoft Developer. At payment step
When i tried to register myself in partners.mocrosoft.com the payment is getting failed i hope some one can check this for me. And is it possible that i can get a promo code for the registration fee ?
asked 2024-03-08T05:35:02.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 2%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
shriram
125
Reputation points
edited a comment 2024-09-27T09:16:40.74+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 20%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECG%3C/text%3E%3C/svg%3E)
Chintan Gajjar
0
Reputation points