Service Manager
A family of System Center products for managing incidents and problems.
237 questions
1 answer
How to Resolve Volume Shadow Copy Service Error - Code 12289 (Event ID: 12289)
Hello everyone, Could anyone help me resolve this issue? I've tried everything, including installing a new Windows Server 2019, but the issue persists. I'm unable to create a shadow copy on drive D, and an error event occurs whenever I try to enable…
asked 2024-10-28T14:04:40.4466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 8%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Ramy Lasheen
0
Reputation points
answered 2024-10-30T03:17:56.16+00:00
Karlie Weng
18,531
Reputation points Microsoft Vendor
1 answer
One of the answers was accepted by the question author.
Custom Reporting in System Center Service Manager (SCSM)
Hello, What are the steps involved in creating custom reports in SCSM? The goal is to generate reports that meet specific business requirements and provide valuable insights into service management. Could anyone explain the process of creating custom…
asked 2024-10-16T16:04:15.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 94%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA8%3C/text%3E%3C/svg%3E)
AlinM-8839
160
Reputation points
accepted 2024-10-29T16:41:47.63+00:00
AlinM-8839
160
Reputation points
1 answer
SCSM 2022 and SCOR 2022 Object Update issue with Outlook and Exchange
Hi, After I created a new CI CLASS for Active Directory User on SCSM 2022. Primary SMTP E-Mail Address and run it I have some issue after ruining my Runbook with the following Outlook (disconnected from Exchange) and cannot send e-mails…
asked 2024-10-25T07:40:59.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 43%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP1%3C/text%3E%3C/svg%3E)
PerserPolis-1732
1,841
Reputation points
edited an answer 2024-10-28T06:50:09.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 92%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXM%3C/text%3E%3C/svg%3E)
XinGuo-MSFT
18,766
Reputation points
4 answers
SCSM 2022 and SCOR 2022 Object Update Issue
Hi, I have create two new CI CLASS for Active Directory User on SCSM 2022. Primary SMTP E-Mail Address Distinguished Name of OU Now I will import Datas from Active Directory to the newly created Extensions using with Orchestrator Runbook. Here is…
asked 2024-09-27T11:29:29.0333333+00:00
PerserPolis-1732
1,841
Reputation points
commented 2024-10-25T02:09:58.1833333+00:00
XinGuo-MSFT
18,766
Reputation points
1 answer
System Center Service Manager 2019 Management server Failed to install Update rollup 4
Error.log Screenshot 2024-10-16 182319.png permission Checked for user who install update sql instance on local host update installed successfully on Datawarehouse server.
asked 2024-10-18T17:54:24.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 73%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIG%3C/text%3E%3C/svg%3E)
II Gamal
1
Reputation point
commented 2024-10-22T07:58:16.45+00:00
XinGuo-MSFT
18,766
Reputation points
1 answer
SCSM Workflow instances need attention
I found several Workflow instances in the SCSM console that need attention. How do I understand what I should pay attention to in Workflow? In other words, why are these Workflows successful but need to be paid attention to? and the second question: I…
asked 2024-10-16T06:17:39.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 1%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETK%3C/text%3E%3C/svg%3E)
Taras Kirillov
25
Reputation points
edited an answer 2024-10-17T06:43:17.8166667+00:00
XinGuo-MSFT
18,766
Reputation points
2 answers
SCSM 2022 display Container Distinguished Name on the User Portal
Hi, I have created a RO for creating an new AD User and published it on the User Portal. As you know if you create a new AD User, the new user appear on the Console "AD User and Computer"--->Users. Now I have a OU named…
asked 2024-09-24T13:29:06.2666667+00:00
PerserPolis-1732
1,841
Reputation points
commented 2024-10-07T08:46:17.9666667+00:00
XinGuo-MSFT
18,766
Reputation points
0 answers
TAX EXEMPT PURCHASE
Trying to make a tax exempt purchase. Online instructions says to start a service request and contacting customer support. Web site is poorly designed. Unable to see where to do any of that online. Called the phone number. Machine that answers is even…
asked 2024-10-03T13:55:06.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 65%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Jack Marcelin
0
Reputation points
commented 2024-10-04T01:53:50.12+00:00
XinGuo-MSFT
18,766
Reputation points
2 answers
One of the answers was accepted by the question author.
SCSM 2022 and Hardware Incident "Filed to select Computer for End user on the Portal"
Hi, I have created an Incident Template for Hardware problem and create an RO and SO and published it. But I did not find how I can add a filed for end user to select the Computer, he has the issue with them. As you know you can select on the…
asked 2024-09-05T14:39:40.8866667+00:00
PerserPolis-1732
1,841
Reputation points
accepted 2024-09-25T07:03:45.1633333+00:00
PerserPolis-1732
1,841
Reputation points
3 answers
One of the answers was accepted by the question author.
Service Offering Category question / Issue, SCSM 2022
Hi, I am not sure if I understand the Service Offering Category in SCSM. I have created some new Service Offering Category( one of them is called "Cooperation Service" and select the new Service Offering Category on the my new Service Offering…
asked 2024-09-17T14:12:20.7733333+00:00
PerserPolis-1732
1,841
Reputation points
accepted 2024-09-25T04:24:00.12+00:00
PerserPolis-1732
1,841
Reputation points
1 answer
SCSM 2022 display all the Informations of the Computers on the user Portal question
Hi Support, I have a question about display Computers on the user Portal on SCSM 2022. I have displayed it and selected "Display Name", Netbios Name" and "IP Address" "OU" As you can see on my screen shot, no IP Address…
asked 2024-09-20T13:44:07.6433333+00:00
PerserPolis-1732
1,841
Reputation points
commented 2024-09-24T07:12:46.9+00:00
PerserPolis-1732
1,841
Reputation points
1 answer
One of the answers was accepted by the question author.
SCSM Exchange Connector Issues on SCSM 2022
Hi,The connection to the server is successful, But no emails are opened as tickets and the mails are not fetched from the mailbox. How and where can I check event view? How can I check why? Regards
asked 2024-08-27T13:21:59.23+00:00
PerserPolis-1732
1,841
Reputation points
accepted 2024-09-18T11:39:39.54+00:00
PerserPolis-1732
1,841
Reputation points
1 answer
One of the answers was accepted by the question author.
create a knowledge tree structure in SCSM 2022 question
Hi, I want to create knowledge tree structure for example "Windows 10" and put there knowledge articles under tree structure should appear articles for example How to update windows 10 How to create system restore point Should I create…
asked 2024-09-02T15:45:58.0533333+00:00
PerserPolis-1732
1,841
Reputation points
accepted 2024-09-18T11:39:16.7166667+00:00
PerserPolis-1732
1,841
Reputation points
1 answer
One of the answers was accepted by the question author.
SCMS 2022 and Creating Incident thruth e-mail does not appear
Hi, If I create an Incident truth e-mail in SCSM 2022, it is creating an Incident, but under Work Items--> Incident Management---> All Incident. I can see here the Incident It should be appear on the Work Items--> Incident Management--->…
asked 2024-09-02T15:38:58.0933333+00:00
PerserPolis-1732
1,841
Reputation points
accepted 2024-09-18T11:38:48.5966667+00:00
PerserPolis-1732
1,841
Reputation points
1 answer
I want to collect user parameters through the SM portal and pass them to Orchestrator runbook to control the SCCM deployment application using SCSM 2022
Hi, How can I collect user parameters through the SM portal and pass them to Orchestrator runbook to control the SCCM deployment application? I mean I want, the user can on SM Portal have an SR named as "Application Request" and can select the…
asked 2024-09-16T15:26:48.72+00:00
PerserPolis-1732
1,841
Reputation points
commented 2024-09-18T07:07:08.6833333+00:00
XinGuo-MSFT
18,766
Reputation points
1 answer
One of the answers was accepted by the question author.
Issue with create a Incident Templae since yesterday
Hi, If I try to create a Incident Template, I got the following error message Cannot add ManagementPackReference ManagementPack:[Name=NEW_FORM_ManagementPack.c5b06586_9370_4dc5_a157_72f0cc11d96d, KeyToken=, Version=1.0.0.0]. Unsealed management packs…
asked 2024-09-17T14:38:48.4366667+00:00
PerserPolis-1732
1,841
Reputation points
commented 2024-09-18T04:44:00.96+00:00
PerserPolis-1732
1,841
Reputation points
2 answers
One of the answers was accepted by the question author.
SCSM 2022 Incident on Admin Console and on the Portal/ Questions
Hi, I have some questions about Incidents on Admin Console for Administrator/Analyst and an the Service Portal for Users: On the Service Portal for users How can the user make an Incident on the Service Portal as following: Close (with "Chancel…
asked 2024-09-13T14:47:03.2466667+00:00
PerserPolis-1732
1,841
Reputation points
accepted 2024-09-17T08:36:35.4833333+00:00
PerserPolis-1732
1,841
Reputation points
1 answer
One of the answers was accepted by the question author.
How to Create Incident using E-Mail in SCSM 2022
Hi, I have a MS Service Manager 2022 and I have created a Exchange Connector successfully(if I click on Test Button, successfully connected). Now the Users should be able to create a Incident via E-Mail too. I have add my exchange Server in…
asked 2024-08-09T12:15:11.2466667+00:00
PerserPolis-1732
1,841
Reputation points
accepted 2024-09-16T13:41:37.0766667+00:00
PerserPolis-1732
1,841
Reputation points
1 answer
WF Workflow Time Out
Dear community, I get the alert "WF Workflow Time Out" while monitoring my SCSM server in SCOM. Alert description is: Rule SystemCenter MonitoringHostKeepAlive Rule submitted by contoso\account finished has been running for more that 25…
asked 2024-09-09T12:37:14.3466667+00:00
Taras Kirillov
25
Reputation points
edited a comment 2024-09-10T09:27:17.55+00:00
Taras Kirillov
25
Reputation points
1 answer
One of the answers was accepted by the question author.
SCSM 2022 question about "Request Offerings" and "Service Offerings"
Hi, I have two issues/Questions about "Request Offerings" and "Service Offerings". Can I rename the "Generic Request Incident (EN)"? As I know, it is created by default and published by default and everyone can see on the…
asked 2024-09-04T14:26:39.4+00:00
PerserPolis-1732
1,841
Reputation points
accepted 2024-09-09T13:05:52.8433333+00:00
PerserPolis-1732
1,841
Reputation points