Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,954 questions
0 answers
Lost my Microsoft Authenticator codes
can someone please help me.... so i got a new phone recently and in the process of backing up my old phone to my new phone, i restored it and i went to my Microsoft Authenticator on my new phone and i found out that my facebook account is not there…
asked 2021-01-23T04:25:53.407+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 16%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
vlonemimii
1
Reputation point
asked 2021-01-23T04:25:53.407+00:00
vlonemimii
1
Reputation point
0 answers
Autofill beta - work accounts in Outlook or Teams automatically add as broker account in Authenticator and break it for personal accounts
On Android, if you add a work or school email/calendar to the Outlook app, or try to use the Teams website or app with a work or school account - then it adds your work/school account to Authenticator. This happens even if your work/school does not use…
asked 2021-01-22T15:07:46.003+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 67%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
ReticentRobot
1
Reputation point
asked 2021-01-22T15:07:46.003+00:00
ReticentRobot
1
Reputation point
0 answers
Microsoft Authenticator issue
i Just received a new company phone and went to set up my Microsoft authentication app. I was able to setup my personal account with no issues. When i add my business account, it wants my to get a code from my authentication app. Well that can't happen…
asked 2021-01-20T20:23:40.443+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 51%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
Gypsy Callaghan
1
Reputation point
asked 2021-01-20T20:23:40.443+00:00
Gypsy Callaghan
1
Reputation point
1 answer
I remove the school account on MFA on my iphone. Now I want to add it back
I was not familiar with the MFA. In order to add an company account on the MFA on my iphone, I removed the school account on MFA on my iphone. Now I want to add my school account on the MFA again. So I registered on the website…
asked 2021-01-19T18:25:55.897+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECY%3C/text%3E%3C/svg%3E)
Chen Yuhan
1
Reputation point
commented 2021-01-20T18:35:02.23+00:00
JamesTran-MSFT
36,531
Reputation points Microsoft Employee
0 answers
setting up Microsoft authenticator on iPhone, it's sending code to Microsoft authenticator on iPhone i'm trying to set up?
If I go to https://myaccount.microsoft.com/?ref=OfficePortalSecurityPrivacy and try and change the sign-in method, I get: We've sent a notification to your mobile device. Please open the Microsoft Authenticator app to respond. Again I don't have the…
asked 2021-01-20T16:52:04.627+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 56.00000000000001%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jason Schellenberg
1
Reputation point
asked 2021-01-20T16:52:04.627+00:00
Jason Schellenberg
1
Reputation point
0 answers
Can I transfer info from other authenticator apps?
I'm currently using Authy. I do have about 11 accounts that uses 2FA. I downloaded Microsoft authenticator as I would like to give it a try, especially since it's getting a password manager feature which is great. So, is there a way to transfer existing…
asked 2021-01-20T16:50:28.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 51%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Alex Rodriguez
1
Reputation point
asked 2021-01-20T16:50:28.24+00:00
Alex Rodriguez
1
Reputation point
0 answers
Microsoft Authenticator does not refresh properly
I have Authenticator for Android installed on a Galaxy Note 20U and have added an account to a network device using a barcode. Logging in works fine the first time. When I return a day or two latter the 2-factor fails. The time sync between the two…
asked 2020-12-21T23:58:58.437+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 17%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETP%3C/text%3E%3C/svg%3E)
Tim Paul
1
Reputation point
commented 2021-01-18T23:06:23.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 55.00000000000001%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGP%3C/text%3E%3C/svg%3E)
Gareth Peak
1
Reputation point
1 answer
I lose my microsoft authenticator account. and forget the QR code
I lose my microsoft authenticator account. and forget the QR code. then now I can not sign in by this app. so whether can cancel my account bind with authenticator
asked 2021-01-09T03:51:16.817+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 77%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
Mark wang
1
Reputation point
answered 2021-01-18T09:39:17.727+00:00
Jeevan-MSFT
81
Reputation points Microsoft Employee
2 answers
One of the answers was accepted by the question author.
QR Code authenticator app
Hi, I have a university account for outlook and I need to use the authenticator to log in but it keeps asking me for the qr code which i do not have on my new phone. Where can I find this qr code again? Thank you, Maria
asked 2021-01-15T20:12:24.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 17%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
CASTREN, MARIA N. (Student)
26
Reputation points
accepted 2021-01-18T06:26:44.85+00:00
CASTREN, MARIA N. (Student)
26
Reputation points
1 answer
Set the value for layouts element in bing image extensions
How we need to set search multiple value to the Layouts element in Bing Image extension
asked 2021-01-05T10:05:30.253+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 87%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKY%3C/text%3E%3C/svg%3E)
Karthik Yaragani
1
Reputation point
answered 2021-01-16T20:48:44.053+00:00
Eric Urban - MSFT
626
Reputation points Microsoft Employee
0 answers
Probleme de connexion d'abonnements....
Bonjour; Je souhaiterai avoir quelqu'un au téléphone pour nous régler le problème d'abonnement et de connexion des applications sur nos postes. c'est urgent. impossible de travailler correctement.
asked 2021-01-14T12:50:36.743+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 69%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EER%3C/text%3E%3C/svg%3E)
Emilie Rouland
1
Reputation point
asked 2021-01-14T12:50:36.743+00:00
Emilie Rouland
1
Reputation point
0 answers
Download without app store: Sending download link to phone number (for Authenticator App) does not work
Hi all, I am trying to get the Authenticator App but my Android phone which - intentionally - does not have access to an app store. I.e. it is also not connected to a Google account. Microsoft's website entitled "Get the app on your phone, for…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 65%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESE%3C/text%3E%3C/svg%3E)
2 answers
2 step Authentication codes don't work
I downloaded the Microsoft 2 step verification app with the one time codes that last 30 seconds. My android s 8 active scanned the box codes and added the profiles I wanted but the one time codes dont work. It gives me 30 seconds to type them in and…
asked 2020-12-20T05:37:51.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 45%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Morgana
1
Reputation point
answered 2021-01-14T06:57:53.287+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 11%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFJ%3C/text%3E%3C/svg%3E)
Francisco Jose Salazar Arnaldos
1
Reputation point
0 answers
Why is the authentication code provided by my Google Authenticator App always rejected. .
I am attempting to login to a site. After entering my password, I am asked to tap on a number to authenticate. But the code provided by my Google Authenticator App is always rejected as the wrong code. Help?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 90%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGH%3C/text%3E%3C/svg%3E)
0 answers
Microsoft Authenticator App doesnt send notificaiton or code on business account
Hello, Mircosoft team! I have a problem with the Authenticator app. I have business email - rado***va@vi***dd.bg When I try to login in one organiziation, it requires 2 step verification with the app. The problem is I do not receive any code or…
asked 2021-01-13T11:42:28.247+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 6%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
radostina.dzhelebova
1
Reputation point
asked 2021-01-13T11:42:28.247+00:00
radostina.dzhelebova
1
Reputation point
0 answers
How do i reset the authenticator or get a qr code when it does not give me another method of signing in at all?
hi, I'm trying to sign in on my work email and access some information, it only gives me the option of signing in by getting a code on my authenticator app. however, when i go into my authenticator app, it does not give me the code instead, it asks me…
asked 2021-01-11T11:38:09.773+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 12%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Syeda Begum
1
Reputation point
asked 2021-01-11T11:38:09.773+00:00
Syeda Begum
1
Reputation point
0 answers
Authenticator
I have the Authenticator app on my new iphone SE. I activate it with touch ID. It previously worked fine and immediately generated a 6-figure passcode but it now asks me to log in using my Microsoft account and when I do it just shows my Microsoft email…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 81%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIW%3C/text%3E%3C/svg%3E)
0 answers
unable to remove the account from my authenticator
when i deleted my account in authenticator, i can still get pushing message - this notification belongs to an account that no longer here. You may need to add this account one more time.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 69%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
0 answers
Microsoft Authenticator - Deleted and now locked out of accounts w/ 2FA enabled
I managed to recover my Microsoft account but no luck w/ my other accounts. I set up iCloud backup before I deleted the app and that’s not working either.
asked 2021-01-06T18:20:23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 52%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
saturn10759
1
Reputation point
asked 2021-01-06T18:20:23+00:00
saturn10759
1
Reputation point
0 answers
Login & Authenticator Issues -Can't Access The App
I have a new phone and didn't back up the authenticator app like I probably should have in hindsight. So when I am logging in to Office 365, it is asking me for the code being displayed on my Authenticator app, and it just isn't working because I'm not…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 51%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERW%3C/text%3E%3C/svg%3E)