Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,938 questions
1 answer
Change ways of 2-step verification for my Microsoft 365 Education A1 subscription
I am now using Microsoft 365 education A1 edition on my laptop. I met a problem with the authenticator app on my phone since it was reset, and I was not able to access other Microsoft apps like OneDrive on the phone. I guess the verification code in the…
asked 2020-11-13T04:03:16.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 35%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
周渭
1
Reputation point
commented 2020-11-20T15:11:31.747+00:00
Alfredo Revilla - Upwork Top Talent | IAM SWE SWA
27,426
Reputation points
1 answer
I cannot access my microsoft apps on my ipad after downloading the authenticator app
I downloaded the Authenticator app and now I cannot access my files or save new files on PowerPoint specifically. Every time I log in, I am redirected to the authentication app, which loads for a second and then completely shuts everything down,
asked 2020-11-20T05:18:39.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 57.99999999999999%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Leonard, Star
1
Reputation point
answered 2020-11-20T08:04:03.163+00:00
Emily Hua-MSFT
27,576
Reputation points
0 answers
Duplicate accounts
Forgot to transfer backup after getting new iPhone... Anyways so I’m starting from scratch. When adding new accounts using QR code the authenticator keeps complaining with warnings about overwriting a duplicate account. If I add the key manually, it…
asked 2020-11-16T19:14:02.227+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 18%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
Gabriel Garcia
1
Reputation point
commented 2020-11-19T18:39:52.217+00:00
Alfredo Revilla - Upwork Top Talent | IAM SWE SWA
27,426
Reputation points
3 answers
Can't access to my organisation and account
There is a professionnal account with my own email, and it means there is a professionnal organisation with my domain. It's my own domain, and there are only 2 emails address on this domain, and i use these 2 emails and i am the only one user (any body…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 25%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
0 answers
MS Authenticator does not pop up options to deny or approve sign in after switching to a new iphone
I switched to a new iPhone. I tried to access my company outlook account and was directed to the Authenticator app to approve sign in. However there was no option to approve or deny in the Authenticator app. It does not generate any pin as well. There is…
asked 2020-11-17T16:28:53.917+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 61%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
c.song
1
Reputation point
commented 2020-11-17T20:53:26.973+00:00
James Hamil
22,891
Reputation points Microsoft Employee
0 answers
Authenticator Backup not restored i loss my everything.
Hellow sir Last night I bought a new phone. When i deleted the authentication app from my previous phone I am extremely sure that I backed up it successfully.But now I cannot find any single data in my authentication app in my new phone. please…
asked 2020-11-13T19:05:39.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 20%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENI%3C/text%3E%3C/svg%3E)
Nurul Islam
1
Reputation point
commented 2020-11-17T17:08:32.15+00:00
olufemia-MSFT
2,861
Reputation points
0 answers
Please FIX THIS Onedrive authenticator issue through Apple Watch! This is CRY FOR HELP!!!
Address me as Infectedtoes, I need yall to help me and possibly other people with this Apple watch double authentication access. My onedrive has log in authentication set up. My Iphone and apple watch has microsoft authenticator installed. My phone has…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 62%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
0 answers
How to protect MFA configuration if some has password and access to authenticator, from making changes
Hi, My question is simple, as havn't yet find the awnser if Microsoft Authenticator application is on its own not an independent application that protects my Microsoft one account and 2FA that it provides and an additional password for all related…
asked 2020-11-15T17:33:23.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 19%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWO%3C/text%3E%3C/svg%3E)
Wesley Oliver
1
Reputation point
asked 2020-11-15T17:33:23.78+00:00
Wesley Oliver
1
Reputation point
0 answers
Probleme de connexion sur microsoft authenticator
Bonjour, Mon établissement scolaire a choisi l’authentification à double facteurs pour me connecter sur les différents packs offices avec mon adresse scolaire avec uniquement l’application Authenticator, or cette application m’a déconnecté et depuis…
asked 2020-11-14T14:49:09.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 88%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Romain Besson
6
Reputation points
asked 2020-11-14T14:49:09.94+00:00
Romain Besson
6
Reputation points
2 answers
If my phone beeaks how do I access my authenticator?
This is a hypothetical question. But this did happen to me in past but with a different 2fa app. Since I'm on the Microsoft authenticator how can I add another device as a backup if my phone breaks? Can I add the authenticator on pc?
asked 2020-11-12T17:20:18.867+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 16%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Mikael Molina
1
Reputation point
answered 2020-11-12T18:52:48.067+00:00
Andy David - MVP
144.1K
Reputation points MVP
0 answers
Microsoft authenticator app open and close directly on Android build 6.2010.7266
when using the latest build of the Microsoft authenticator app it opens and it direct closes build 6.2010.7266 reinstalled etc nothing worked seems like a bug. can't read the numbers that quick. Fix is needed ASAP.
asked 2020-11-10T08:30:47.163+00:00
Robert Smit
1
Reputation point MVP
commented 2020-11-12T09:34:01.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 57.00000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Shashi Shailaj
7,581
Reputation points Microsoft Employee
1 answer
Microsoft Authenticator on new device
When trying to sign in to the Microsoft Authenticator on my new phone I get a "That Microsoft account doesn't exist." Error even though im currently using that account to make this question and use it daily to authenticate my log in for my…
asked 2020-11-12T09:29:52.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 73%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Jenkauski, Darian
1
Reputation point
answered 2020-11-12T09:31:35.843+00:00
Maarten van de Wiel
76
Reputation points
1 answer
How will I access my microsoft authenticator if my phone breaks?
Also am I able to add devices to the authenticator as a backup like my pc or a tablet or another laptop?
asked 2020-11-11T20:49:10.187+00:00
Mikael Molina
1
Reputation point
answered 2020-11-11T21:00:59.063+00:00
Dave Patrick
426.4K
Reputation points MVP
0 answers
No longer getting Authenticator notifications when I have a signin request
I used to get Lock Screen notifications when I have a sign in request. They have suddenly stopped. I have notifications enabled. How do I get this feature to work?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 96%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Cert Testing issue
I am trying to view and sign up for a cert test and am getting this error: We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam: Use…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 65%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENN%3C/text%3E%3C/svg%3E)
1 answer
Lost my phone with authenticator app on that device.
Lost my phone with authenticator app on that device. My automatic safe password in my browser was on that device, changed it multiple times because of receiving a lot of spam,I have the code for my authenticator app but when I download authenticator app…
asked 2020-10-29T02:58:56.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 15%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVF%3C/text%3E%3C/svg%3E)
Vendox2 Financials
1
Reputation point
answered 2020-10-29T09:04:29.573+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 28.999999999999996%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVW%3C/text%3E%3C/svg%3E)
Vicky Wang
2,646
Reputation points
2 answers
How do I change security/verification type when signing on?
When we set up our accounts for the first time, we were required to set up a question or text method to verify our account/that it is actually us. If I want to change my method or change my security question, how do I? My coworkers have a two step…
asked 2020-10-25T20:47:49.983+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 90%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Angela Meeks
1
Reputation point
answered 2020-10-25T21:35:53.96+00:00
Dave Patrick
426.4K
Reputation points MVP
1 answer
Not receiving a microsoft Ignite mail
Hi, I participated in the Microsoft Ignite Cloud Skills Challenge. I have successfully completed 8 challenges. I did not received confirmation email that i have not received a voucher. My mail ID mjmreddy786@Anonymous .com.
asked 2020-10-22T16:59:29.073+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 28.999999999999996%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
jaganmohanreddy mallireddy
1
Reputation point
answered 2020-10-22T17:04:00.837+00:00
Andy David - MVP
144.1K
Reputation points MVP