Azure Communication Service Email Send Rate limit
I tried to send 100+ email which led to ACS throwing a 429 error. I paused the function app for more than an hour to allow the limit to recover, but after resuming, it only sent 4-5 emails and throwing the 429 error again. and we are sending these events…
Azure Communication Services - Spotlight in group call
Our application uses Azure Communication Services group calls for videoconferencing. The implementation uses Spotlight to toggle between video feeds that participants see. As of Friday 8/16/24 (at least this is when we discovered the issue) our use of…
How can I fix the issues with Mail from addresses where I am unable to add or delete the users
How can I fix the issues with Mail from addresses where I am unable to add or delete the users The only email Id I can see id the Donotreply Its not getting changed Please assist I have attached the screen shot
Azure Email DNS config issue
Hi, I would like to ask for help to deal with the issue of Azure DNS config with Email service custom domain. So when I tried to add a custom domain, the DKIM and DKIM2 cannot be validated. My custom domain always appear in the suffix of CNAME record,…
callsUpdate event not firing
Hi all, I was wondering how the callsUpdated event for the TeamsCallAgent worked in azure-communication-common. I tried subscribing for the event on the teamsCallAgent, in the same way that you can for the incomingCall event, but it never triggers. Not…
How to get the Connection String from the Email Communication Service Resource
Hello, I have created an Email Communication Service Resource. I need the Connection String (API Key) to use in my program to send email to the users. However, I could not find the Connection String. Please help me locate Connection String (API Key /…
I am trying to create a Communication Service but the status has stayed at "accepted".
I created a Communication Service. The service now appears under the resource group located in Australia East but the status is "Accepted" and never changes to "Creating", "Succeeded" or "Failed". There are no…
No ringing in headset or interminittently getting ringing when dialing numbers
Hi Support, We have been asked to find out why the phone ringing when making a call via the PTSN API is used to make a call is silent, they are using chrome browser, normally is works (rings like when making a call on a regular phone) but it seems to…
Need information about Email User Engagement operational logs
Hi I am exploring about the properties we get with Email User Engagement operational logs in Azure Communication Services. Do they provide information about the user's location where the email sent by ACS was viewed or clicked? Is there a way to get a…
How do you fix "4009: Message is rejected by Microsoft Entitlement System." when sending a SMS
Whenever I go to send a SMS it just rejects it with this message. I tried searching around but it seems to be pretty rare. I tried changing the body of the text but no matter what I do it just rejects it by some entitlement system. What's wrong with…
Why I'm not able to create Community service access token through API?
Hello Azure team, Recently I'm trying to create a video call app and I have used this ready made code for iOs: https://github.com/Azure-Samples/communication-services-ios-calling-hero/tree/main/AzureCalling My question is following: I'm not able to…
Why? In Job Routing worker Automatically inactive during working time
I am working on Contact centre project we use Job Routing for maintain Agent Availability but the worker is automatically inactive so the offer not issued how to resolve it?
Cannot see my domains from Email Service when I try to connect email domains
From My Azure Communication Services I'm trying to Connect my email domains, so that I can test the email service. Even though I have 2 custom domains inside my Email Service that are fully verified, I cannot see them in the drop down. I've attached a…
Issue in connecting cognitive service to communication
I am trying to connect azure cognitive service to communication service. Followed the tutorial in mic learn for the process. I have subscribed a phone number in communication service resource, created a webhook link. Any calls made to the number is…
Why Azure Communication Service does not redirect my calls?
I am trying to redirect calls using Azure Communication Service. I am using an Azure number to simulate an IVR, and I have enabled the make/receive calls feature. I have written code using Azure functions to answer calls, handle events, and recognize…
email headers are http encoded
When sending email through Azure Communication Services (either via the rest endpoint or smtp), oneclick unsubscribe headers are being http encoded. Please let me know if there is a way to ensure these headers are set correctly ? Date: Tue, 25 Jun…
Why Azure Communication Service is not redirecting my calls?
I am trying to redirect calls using Azure Communication Service. I am using an Azure number to simulate an IVR, and I have enabled the make/receive calls feature. I have written code using Azure functions to answer calls, handle events, and recognize…
Not able to get a phone Number with Communication Services in Indian Region.
I want to add a OTP verification service in my application. for which I am using Communication services of azure but when I create a resource with Indian region , I get this when I try to get a phone number : Your current subscription is not eligible…
Can we associate multiple domains to an Azure Communication Service?
I'm trying to see if I can associate multiple email domains to the same Azure Communication Service to be able to send emails from either one. Is this possible?
Azure Communications redirect incoming call goes to busy signal
I have an Azure toll free number I am using to send SMS messages and when this number receives a phone call I want it to redirect to another number that we own outside of Azure. I have hooked up an azure function to trigger through the event grid on…