Service Manager
A family of System Center products for managing incidents and problems.
212 questions
5 answers
SCSM users is wan't update from active directory connector
Hi all. Please help me with user update in SCSM. I recreateed AD connector with different settings, after I synced it several times and deleted old connector. Later I updated OU in my AD and moved users to this new OU. But in SCSM I see old OU and…
asked 2021-02-24T10:53:37.257+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 93%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
GromovVyacheslav
1
Reputation point
answered 2021-03-11T11:39:01.247+00:00
GromovVyacheslav
1
Reputation point
1 answer
I cannot Access Advanced Management Portal
Hello, Dear Azure support team, I am getting a domain from the App Service domains section in my Azure account and I want to connect it to my own hosting server, so I need to change the nameserver addresses, but I can't access the Advanced Management…
asked 2020-10-06T14:21:16.537+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 73%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Mortalxrd Crew
1
Reputation point
commented 2021-03-10T03:12:52.31+00:00
brtrach-MSFT
15,786
Reputation points Microsoft Employee
3 answers
One of the answers was accepted by the question author.
Seeing multiple approvers in scsm activity
I'm trying to set up a simple service request for employee's to request an account for our guest wifi network. I created a service request template and added a few activities. One review activity to approve or reject the request and a manual activity to…
asked 2021-03-08T21:03:25.733+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 43%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
Willcutaflip
26
Reputation points
accepted 2021-03-09T13:46:59.3+00:00
Willcutaflip
26
Reputation points
1 answer
Correct method for sending via SMTP SCSM 2019
With Microsoft having released the exchange connector 4.0 to deal with incoming mail, what is the current recommended solution for sending mail from SCSM. Obviously basic authentication is practically dead which rules out SMTP Auth, direct send only…
asked 2021-01-27T18:45:40.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 78%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Alex Marsh
1
Reputation point
answered 2021-03-04T10:29:03.447+00:00
Alex Marsh
1
Reputation point
3 answers
One of the answers was accepted by the question author.
Service Manager mobile app
We have a requirement to create a service request, incident, problem, change request from mobile devices. Is there any tool for Service Manager.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 96%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
1 answer
SCSM Email notification channel missing run as account
I'm trying to set up notification subscriptions so that when a user submits a ticket, the appropriate parties are notified, however I have not been too successful. I have configured the smtp channel to point to our on-prem exchange server using port 587…
asked 2021-02-19T15:11:13.163+00:00
Willcutaflip
26
Reputation points
commented 2021-02-22T17:55:04.677+00:00
Willcutaflip
26
Reputation points
6 answers
One of the answers was accepted by the question author.
SMLets - Filtering SourceObject in Powershell
Hello! I have searched the web for many hours and have returned nothing to resolve my issue. I am very new to coding in PowerShell and using SMLets so please mind my coding below. Here is the code I currently have: # SM ID $ID =…
asked 2021-02-22T08:24:37.663+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 6%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JBezza
21
Reputation points
commented 2021-02-22T11:50:36.373+00:00
Andreas Baumgarten
103K
Reputation points MVP
2 answers
SCSM Migration
Hello dears, We are currently planning to upgrade to SCSM 2019 from SCSM 2016. We would like to use all new servers with new names in the new environment but still want to retain the old data (using a BD backup). I have found a good documentation to…
asked 2021-02-19T13:03:24.853+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 59%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHW%3C/text%3E%3C/svg%3E)
Heba Wagih
1
Reputation point
answered 2021-02-21T11:49:36.307+00:00
Andreas Baumgarten
103K
Reputation points MVP
1 answer
Can I access SCCM for whitelisted software installation throught APIs?
Moving towards automation and self service portal my client is looking for the installation process through ChatBot interface. Do we have any API interface to initiate software installation on the specified machine? Our plan is to call that API from…
asked 2021-02-17T07:34:25.107+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 6%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Suyog Doshi
1
Reputation point
commented 2021-02-18T09:08:58.543+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 92%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXM%3C/text%3E%3C/svg%3E)
XinGuo-MSFT
15,781
Reputation points
1 answer
SCSM Data WarehouseJob Status is running from 2 days after rebuild the old Data Warehouse
At first, the issue was SCSM report did not come after some specific date. so we had tried to resolve that issue but the report was not there after some specific date. so we decided to rebuild the old Data Warehouse and then we had follow bellow task…
asked 2021-02-17T06:30:36.74+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 0%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
ResearchAli
1
Reputation point
answered 2021-02-18T02:28:11.96+00:00
XinGuo-MSFT
15,781
Reputation points
1 answer
One of the answers was accepted by the question author.
SCSM Smlets update impacted Services
I need to query the impacted services. With Incidents and Change Requests I already accomplished that. But I would need to query the impacted services in Service Requests, Problems and Release Records as well. Can someone guide me how to list the…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 57.99999999999999%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
2 answers
SCSM 2019 - Self Service Portal
Recently installed Service Manager 2019. We have discovered a strange error: Whenever a user creates a Generic Service Request from the self service portal, and then they click on "My Requests" to view the status of that service…
asked 2021-02-03T15:58:24.977+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 12%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
cpierceadm
1
Reputation point
answered 2021-02-04T10:31:42.347+00:00
SChalakov
10,371
Reputation points MVP
0 answers
Reports parameter defaut value
If I open custom report in console the defaulte value of a datetime parameter is not availeable. The report is working as expected in the web-browser.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 5%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
How to Upgrade SCSM 2012 R2 Datawarehouse server to SCSM 2016
Hi, I has been follow the steps in this post for upgrade procedure, but when come to Step 9: Install a New Data Warehouse Server in the Lab Environment, it is quite confusing. Is it I need to install DataWarehouse 2016 in new server, or install…
asked 2021-01-22T06:11:45.153+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 21%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jacquelyn
1
Reputation point
commented 2021-01-27T12:41:41.77+00:00
Andreas Baumgarten
103K
Reputation points MVP
1 answer
SCSM Upgrade
Dears, I need to upgrade my SCSM ENV, the only scenario that fits my case is Side by Side Migration, but I can't find any step by step guide to follow it. So if you know any guide doing SCSM Side by Side Migration, I will appreciate your help so…
asked 2021-01-17T10:26:11.623+00:00
Heba Wagih
116
Reputation points
commented 2021-01-25T10:09:14.377+00:00
James Atance
1
Reputation point
0 answers
Sync data from management server to data warehouse server
I imported a custom dimension to my datawarehouse. The records in my custom dimvw are only records where last modified date is newer than the import of the dimension. Is it possible to sync the records/tickets without making changes to the tickets…
1 answer
SCSM No offering found
Hello I just installed scsm 2019 fresh installation , I have created integration with SCO i tried to create service offering for create AD but i cannot see the service offering on my portal , i have tested by Admin account. I follow the…
asked 2020-12-26T22:29:22.297+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 57.00000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Moonlight
176
Reputation points
commented 2021-01-20T23:22:56.797+00:00
Andreas Baumgarten
103K
Reputation points MVP
1 answer
SCSM - Create Relationship with Powershell
Hey Guys, Sorry in advanced but I'm looking into SCSM as a new born babe. What I'm trying to do is create a relationship between a Computer and an imported CSV that contains a service tag. The Service Tag is part of the Computer Name. So in its dumbest…
asked 2021-01-19T06:09:33.327+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 55.00000000000001%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Mike
11
Reputation points
answered 2021-01-20T09:33:05.393+00:00
XinGuo-MSFT
15,781
Reputation points
0 answers
Service Manger Data warehouse jobs error
Dears, I have an issue with SCSM version 1807, SCSM DW jobs stuck with status failed or not started I had followed these three links with no avail …
asked 2021-01-13T15:52:32.72+00:00
Heba Wagih
116
Reputation points
commented 2021-01-14T18:19:09.457+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 68%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
C Sharp Conner
1
Reputation point
3 answers
One of the answers was accepted by the question author.
SCSM Console does not appear on screen
I installed the scsm console ur5 on my local machine. After I created a template with respect to custom incident-form based on custom incident-class the console closed with the error below (attention the error is not related to the restarting process of…