Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,506 questions
0 answers
Error when trying to sign in to Microsoft 365 with the Microsoft Authenticator app
Good morning, excuse me, I'm having a problem logging into Microsoft 365 with the authenticator app. dir.operaciones@proyectoresypantallasled.onmicrosoft.com sends me the number to authenticate but I don't get a response from either of the two cell…
asked 2024-08-21T19:11:56.9866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 33%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
Diana Caicedo
0
Reputation points
asked 2024-08-21T19:11:56.9866667+00:00
Diana Caicedo
0
Reputation points
0 answers
Authenticator problem with student email
The problem occurs when I try logging in to my student canvas portal. I know my student email and password but need a code from my two-factor authenticator app. Yet my authenticator app tells me to set up two-factor authentication for student…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 78%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENF%3C/text%3E%3C/svg%3E)
2 answers
Trouble adding work email to Microsoft Authenticator app on iPhone (doesn't recognize my work email address)
I am using Microsoft Office 365 for my work email on my Windows laptop, and I am trying to add my account to Microsoft Authenticator on my iPhone. However, the app is not recognizing my work email address and says that my Microsoft account does not…
asked 2024-08-21T04:25:10.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 57.99999999999999%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENM%3C/text%3E%3C/svg%3E)
Nargees Mahammad
0
Reputation points
answered 2024-08-21T17:07:52.2433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 74%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
JR K Yoshikawa
566
Reputation points
5 answers
Move Authenticator FROM Iphone TO Android
Hi, I have backed up my Auth App on my Iphone using the associated email address. I have installed the Auth enticator app on the new Android device and press Begin Recovery. I enter the email address used on the Iphone Auth backup, I have to…
asked 2022-01-03T09:30:43.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 81%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Peter McCrackan
16
Reputation points
commented 2024-08-21T16:09:02.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 76%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWT%3C/text%3E%3C/svg%3E)
Wahid, Tash
1
Reputation point
1 answer
Microsoft Authenticator
I changed phone to Samsung s24. And my Authentificator doesn't work. I can't open work email.
asked 2024-08-21T09:56:06.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 57.00000000000001%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Karolina Malczewska
0
Reputation points
answered 2024-08-21T14:43:23.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 24%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
akinbade abiola
14,125
Reputation points
22 answers
One of the answers was accepted by the question author.
Where do I find the QR codes for Microsoft 365 accounts?
I have successfully restored Authenticator to a new phone. All the accounts are working except for the five Microsoft 365 work accounts that I use. They all tell me, "Action required. Scan the QR code provided by your organization to finish…
asked 2022-05-24T21:00:17.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 30%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENB%3C/text%3E%3C/svg%3E)
Neil Benson
306
Reputation points MVP
edited an answer 2024-08-21T14:06:41.3366667+00:00
GraniteStateColin
146
Reputation points
0 answers
Microsoft Authenticator App to Access 365 document, Error Code: 500121 -- new phone issue?
I’m trying to access documents on Office 365 that have been shared with me by my client who has a Microsoft 365 business account. I have a Microsoft 365 personal account. To access the documents I usually need provide a verification code via an…
asked 2024-08-21T12:46:48.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 34%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEV%3C/text%3E%3C/svg%3E)
Elena Vizzini
0
Reputation points
asked 2024-08-21T12:46:48.9733333+00:00
Elena Vizzini
0
Reputation points
0 answers
Microsoft Authenticator App to Access 365 document, Error Code: 500121 -- new phone issue?
I tried to access several documents via Office 365 that were shared with me by my client with their enterprise account (shared to my Office 365 personal account). I haven't had issues accessing these documents in the past until this week when got a new…
asked 2024-08-21T12:36:55.86+00:00
Elena Vizzini
0
Reputation points
asked 2024-08-21T12:36:55.86+00:00
Elena Vizzini
0
Reputation points
0 answers
How do I remove 2 step authentication from one account
I have one account holder who cannot use the authenticator app. How do I remove it from that one email account.
asked 2024-08-21T12:18:13.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 39%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Sharon Nicholson
0
Reputation points
asked 2024-08-21T12:18:13.5833333+00:00
Sharon Nicholson
0
Reputation points
1 answer
One of the answers was accepted by the question author.
How can I transfer my Microsoft Authenticator app to a new device without losing my configured data?
I need to perform a factory reset on my Android device and want to know the correct way to move my Microsoft Authenticator app, including my configured accounts and codes for two-factor authentication, to a new device. Can someone explain the proper…
asked 2024-05-07T23:22:19.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 34%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE6%3C/text%3E%3C/svg%3E)
EnoScott-6247
35
Reputation points
commented 2024-08-21T09:45:40.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 96%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
Mark Francome
0
Reputation points
1 answer
Login with Autenticator App is not working due change of GSM
Dear , I have really a problem to login to my work account , due changing of my telephone , the app (Authenticator ) connected to my business account sent no code more to login , on the contrary my outlook own account related to this app still working…
asked 2024-08-21T03:22:59.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 96%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
sina naoui
0
Reputation points
answered 2024-08-21T08:56:42.4366667+00:00
akinbade abiola
14,125
Reputation points
3 answers
Authenticator app not showing my instagram anymore cant log in
Hi, i got a new phone months ago (iphone) and now it wont find my instagram on my authenticator app. I had a backup on iCloud it transferred everything from the old iphone, all running normal, but now that i had to change my instagram password, it asked…
asked 2024-03-06T04:51:36.2033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 23%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
caio carvalho
10
Reputation points
edited an answer 2024-08-21T08:09:10.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 98%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
shirleyaspalding
0
Reputation points
0 answers
Hvordan få registrert jobbkonto med Authenticator appen?
Jeg har fått ny tlf og får ikke logget meg på skole kontoen. Jeg har lastet ned Authenticator appen men det kommer ikke opp tall der som Microsoft viser for å få synkronisert konto med appen. Jeg kommer inn på min egen personlige Microsoft konto og da…
asked 2024-08-21T08:06:24.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 48%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
linda berget
0
Reputation points
asked 2024-08-21T08:06:24.6633333+00:00
linda berget
0
Reputation points
0 answers
I want to delete my Microsoft Authenticator account
My account has been permanently banned due to theft, but my Microsoft Authenticator is still using this account and there are many software that use this validator's one-time code. Can I delete my account and switch to my new account without deleting…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 88%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
Export file from Microsoft Authenicator
Hi, I want export file from Microsoft Authenticator to inport other app, such as: Aegis, 2FAS,... How to export?
asked 2024-08-18T12:36:00.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 43%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPH%3C/text%3E%3C/svg%3E)
PHAM HUY HUNG 20198409
0
Reputation points
commented 2024-08-20T21:01:10.9666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 39%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
Tanner Davis
5
Reputation points
1 answer
One of the answers was accepted by the question author.
Mandatory MFA using Duo
Hi, I see that Microsoft will be forcing MFA for Azure, 365, etc. and We use Duo, how can we insure that Duo is accepted as an MFA platform over Authenticator? I am concerned that we will not have access to our products after MFA is forced even though we…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 75%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBJ%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
If i disable Entra ID security default, will per user MFA still apply?
Our company currently has Security defaults enabled. If I cancel the security defaults, will per-user MFA apply? I have enforced MFA for the users via Per-User MFA We will upgrading our licenses for Conditional Access policies moving forward
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 1%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Any costing involved with mandatory MFA on free tier directories
Will there be any new or additional costing involved with the mandatory MFA that Microsoft is now enforcing on the Azure portal? We currently provide free tier directories to clients which is responsible for the login using MFA to our application. What…
asked 2024-08-20T11:07:23.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 10%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Ryan Bezuidenhout
20
Reputation points
edited the question 2024-08-20T15:27:19.2866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 76%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
VarunTha
7,475
Reputation points Microsoft Vendor
1 answer
Azure portal login doesn't send notification to MS authenticator to complete MFA
I am trying to login to azure portal using microsoft.com email address. The portal login page shows 'Approve sign in request' with 2 digit number to enter in Authenticator app. The Authenticator app on my Android phone doesn't pop-up a window to enter…
asked 2023-07-20T04:59:52.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 87%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKT%3C/text%3E%3C/svg%3E)
Kumar Thirumalaiah
10
Reputation points Microsoft Employee
edited a comment 2024-08-20T15:18:41.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 84%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EED%3C/text%3E%3C/svg%3E)
Evgeniy Dubovsky
0
Reputation points
2 answers
One of the answers was accepted by the question author.
best way to move from on prem / local account authentication to azure
I need some guidance on how best to move a client to complete azure online authentication. currently we have a mix of on prem AD authentication / local accounts on local computers and MSFT 365 for email / sharepoint and file sharing. what is the best…
asked 2023-06-13T15:19:50.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 3%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETY%3C/text%3E%3C/svg%3E)
Tim York
20
Reputation points
commented 2024-08-20T13:31:55.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 28.000000000000004%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETP%3C/text%3E%3C/svg%3E)
Teen Patti master customer care number 9973971535
0
Reputation points